If you wish to return your purchase, you can reach out to our customer service at firstname.lastname@example.org with your order number and reason for return and we will provide the further steps.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty.
Returning products is at your own expense and risk. Especially with more expensive products, it is strongly recommended to send the package by registered mail.
NON RETURNABLE ITEMS
- Gift cards
- Downloadable software products
- Some health and personal care items
- Items that contain any kind of personalization
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.