SHIPMENTS

We offer free worldwide delivery on all orders above €80,- 

The delivery times and rates for your country are shown in your cart and at the checkout page.

UNITED KINGDOM

All import duties and taxes are already included - no hidden costs

NON-EU COUNTRIES

For all deliveries outside Europe, import duties (fees, import duties, VAT) may be charged, which are determined by the country of destination. They are calculated based on the country of manufacture / origin and the classification of the goods and are collected once your package has reached your country. Brûler Studios® does not withhold any duties or taxes during the checkout process and cannot predict how high your potential taxes will be: in the event that such additional taxes are paid, they must be paid for your package to pass through customs. Customer is responsible for paying the charges, please contact your local customs office for more information about your country's guidelines.

RETURNS

If you wish to return your purchase, you can reach out to our customer service at contact@bruler.eu with your order number and reason for return and we will provide the further steps.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returning products is at your own expense and risk. Especially with more expensive products, it is strongly recommended to send the package by registered mail.

NON RETURNABLE ITEMS

- Gift cards 
- Downloadable software products 
- Some health and personal care items
- Items that contain any kind of personalization

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@bruler.eu.